TERMS & CONDITIONS
TERMS & CONDITIONS
In furtherance to the above, CLIENT hereby agrees to and does hereby engage the services of DESIGNER, and DESIGNER hereby accepts the engagement to design and to do the work hereinafter specified by the CLIENT in connection with the project. All pricing at Kenya Kreates LLC is subject to change at any time and becomes effective upon posting to this site. If there has been an agreed pricing between The DESIGNER and the CLIENT before changes have been made, it will remain valid until that project is complete.
SERVICES + PRICING + PAYMENTS
DESIGNER will provide to CLIENT a description of all graphic design services of this contract agreement. If you want me to freestyle, please note that our visions may not match, which can lead to more revisions needed.
Must be paid in full before project starts. In the event this Agreement is not executed by the CLIENT within the time identified, the DESIGNER reserves the right to alter the proposal, together with any related terms and conditions and deliverables, may be subject to amendment, change or substitution.
All Graphic Design Services require a FULL PAYMENT before the design process/turnaround time begins.
RESPECT THE ARTIST
Please do not ask the DESIGNER "how's it going?" "how far along we?" "are we almost done?". It's actually rude, and every artist's pet peeve. Do NOT rush the DESIGNER, unless you paid the rush fee. You will receive drafts/progress pictures, therefore, there is no need to hound the DESIGNER. The DESIGNER will communicate with you throughout the process, just have some patience.
CUSTOMER REVIEW + COMMUNICATION
DESIGNER will provide the CLIENT with an opportunity to review the appearance and content of the Logo and Web work upon completion. 2 revisions are given free of charge, after 2nd revision, fees will occur. Draft images of ANY kind are for the purpose of approval only. They may not be copied, manipulated, or distributed to any other person or company other than those directly involved with the project without prior permission from Kenya Kreates LLC. All drafts works are the property of Kenya Kreates, LLC. If changes are needed, you are allowed to make (2) revisions free of charge after which there is an added fee of $15-$50 per revision. NO REFUNDS BY ANY MEANS are issued after labor has been placed into any project. To be eligible for a full refund the client must request a cancellation of their order within 24 hours after purchasing. Kenya Kreates LLC is NOT responsible if the client decides not to read our terms & conditions.
In the event CLIENT fails to make any of the payments by the deadline DESIGNER has the right to treat as a material breach of Agreement and has the right, but is not obligated, to pursue any or all of the following remedies:
Terminate the Agreement, withhold all files, artwork, source, commitments/ service to be performed by Kenya Kreates for the CLIENT, or seek legal action.
The DESIGNER shall incur no liability for any omissions or errors in spelling, punctuation, dates, & information on the layout not corrected and communicated by the CLIENT in the proofs submitted. It is the responsibility of the CLIENT, to proof read/ check for errors before sending such materials to the DESIGNER,
The DESIGNER shall use all reasonable endeavors to deliver the work to the CLIENT within 14 business days for La Carte Services and shall notify the Client of any anticipated delay at the first opportunity. The DESIGNER will not be liable for delays caused by matters outside of the DESIGNERS control. Any times or dates quoted for the supply of the work are dependent upon the CLIENT giving reasonable instructions to the DESIGNER. The turnaround time for all services, begins when a full payment has been made, design form is completed and all content (i.e., images, pictures, bio, information, links, etc.) for the design project has been supplied to the DESIGNER.
La Carte Services:
Logos, flyers, graphics, etc.
As stated in the services section of this website, the turnaround time for websites will range from 3+ weeks unless a rush fee was paid or agreed upon by the DESIGNER.
If content is not provided within 7 business days from the original email request, and without communication from CLIENT the DESIGNER reserves the right to terminate their services/project.
COPYRIGHT AND INTELLECTUAL PROPERTY.
The CLIENT retains the copyright to data, files and graphics provided by the DESIGNER and grants the DESIGNER the rights to publish and use such material for her own (portfolio)
Kenya Kreates LLC and its affliates/employees will not at any time or in any manner, either directly or indirectly, divulge, disclose, or communicate in any manner, any information that is proprietary to the CLIENT. Kenya Kreates LLC and its employees/ affiliates will protect such information as strictly confidential and will continue to be effective after the completion of this services.
All core PSD or .AI files remain the property of Shay Shanae Designs, LLC, even if a copy has been supplied to you. Once a project has been finalized and the files have been delivered to you, (with the exception of core files) you own the rights to what you have purchased. Copyrighting and/or trademarking your logo is solely up to you and not the responsibility of Shay Shanae Designs, LLC.
DELIVERY OF FILES.
The DESIGNER will deliver to the CLIENT, via electronic mail (or a downloadable hyperlink), within 24 hrs after CLIENT’S approval of final design(s). Digital files containing the final design(s) will be sent to the CLIENT in the following format(s): .pdf, .jpg, .png. or Ai. and PSD. if applicable.
All core PSD or .AI files remain the property of Kenya Kreates,LLC, even if a copy has been supplied to you. Once a project has been finalized and the files have been delivered to you, (with the exception of core files) you own the rights to what you have purchased. Copyrighting and/or trademarking your logo is solely up to you and not the responsibility of Kenya Kreates LLC. If you would like to buy the FULL rights of the core files, you may contact me to discuss further.